At Khan Herbals, we strive to ensure that you are completely satisfied with your purchase. However, we understand that sometimes products may need to be returned or exchanged. Please review our return policy below to understand our guidelines and procedures.
1. Eligibility for Returns
- Timeframe: You may return most items within 7 days from the date of delivery.
- Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
- Proof of Purchase: A valid receipt or order number is required for all returns.
2. Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
- [List non-returnable items, e.g., perishable goods, personalized/customized products, intimate apparel, etc.]
- Items that are damaged due to misuse or normal wear and tear.
3. How to Initiate a Return
To start a return, follow these steps:
- Contact Us: Email us at [customer service email] or log in to your account to initiate a return request.
- Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.
- Receive Instructions: We will provide you with a return authorization and instructions on how to proceed.
4. Return Shipping
- Customer Responsibility: You are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
- Original Shipping Fees: Original shipping fees are non-refundable.
- Return Address: Send the item(s) to the address provided in your return instructions.
5. Refunds
- Processing Time: Once your return is received and inspected, we will process your refund within 7 business days.
- Refund Method: Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
- Partial Refunds: If only part of your order is returned, a partial refund will be issued.
6. Exchanges
- If you need to exchange an item for a different size, color, or style, please contact us at [customer service email]. Exchanges are subject to product availability.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will cover the cost of return shipping and either replace the item or issue a full refund.
8. International Returns
For international orders, return shipping costs are the responsibility of the customer. Please ensure that the item is properly packaged and includes all necessary customs documentation.
9. Questions?
If you have any questions about our return policy, please contact us at:
- Email: [email protected]
- Phone: +92 3209467048
- Hours: 9am-6pm
Thank you for shopping with [Your Store Name]. We appreciate your business and are here to help with any concerns you may have!
Note: This return policy is subject to change without notice. Please review it periodically for updates.