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Privacy Policy

Your privacy is important to us

Last Updated: November 14, 2025

Introduction

Welcome to Khan Herbals. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://khanherbals.com and purchase our products.

Please read this privacy policy carefully. By using our website, you consent to the practices described in this policy.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Contact customer support
  • Participate in surveys or promotions

This information may include:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely through our payment processors)
  • Order history and preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing actions, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process and fulfill your orders, including payment processing, shipping, and customer service
  • Account Management: To create and manage your customer account
  • Communication: To send order confirmations, shipping updates, and respond to your inquiries
  • Marketing: To send promotional emails about new products, special offers, and other information (you can opt-out at any time)
  • Website Improvement: To analyze usage patterns and improve our website functionality and user experience
  • Legal Compliance: To comply with legal obligations and protect our rights
  • Fraud Prevention: To detect and prevent fraudulent transactions and other illegal activities

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Service Providers

We work with trusted third-party service providers who assist us in operating our website, processing payments, shipping products, and marketing our services. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

  • Remember your preferences and settings
  • Keep items in your shopping cart
  • Understand how you use our website
  • Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure SSL encryption for data transmission
  • Secure payment processing through trusted payment gateways
  • Regular security audits and updates
  • Restricted access to personal information
  • Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access & Correction

You can access and update your account information at any time by logging into your account.

Deletion

You can request deletion of your personal information by contacting us at [email protected].

Marketing Opt-Out

You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any promotional email.

Data Portability

You can request a copy of your personal information in a structured, machine-readable format.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

10. International Data Transfers

Khan Herbals operates primarily in Pakistan. If you are accessing our website from outside Pakistan, please be aware that your information may be transferred to, stored, and processed in Pakistan or other countries where our service providers operate. By using our website, you consent to the transfer of your information to countries outside your country of residence.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: [email protected]
  • Phone: +92 (333) 40 333 50
  • Address: 86-K DHA Phase 1, Lahore, Pakistan

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.